RETURN POLICY
At Rekhtabooks.com, we strive to ensure that all of our customers are completely satisfied with their purchases. If for any reason you are not satisfied, you can reach out to us with your queries.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. The following conditions must be met for a return to be accepted for both Prepaid & COD Orders:
Books:
- Books must be in their original condition, with no marks or damage to the pages or cover. On Books you can only exchange the items or get a replacement for the same product. (Tags intact, unused/unread items)
- If books are received damaged or with missing pages, then please contact us within 7 days of delivery of the product to raise a return request for replacement.
- If you have received a wrong product or different book then you will be provided a replacement for the same product ordered. Please raise complaint within 7 days
Merchandise:
- Merchandise such as tote bags, frames, postcards, etc. must be in original condition, unused, and in original packaging. Tags intact.
- If merchandise is received damaged, please contact us within 7 days of receipt to initiate a return or exchange.
Exceptions:
- Custom or personalized orders are non-returnable and non-refundable.
- Digital products, such as e-books, are non-returnable and non-refundable.
- Any discounts applied will be null & void and returns shall be made on actual amount paid.
To initiate a return, please contact us on email, whatsapp or call, with your order number and the item(s) you would like to return. We will provide you with further instructions on how to proceed with your return.
Refund Mechanism:
- For Cash on Delivery (COD) orders, customers can get the refund only in form of Gift Cards that can be used for future purchase.
- Please note, direct refund of cash or source account isn’t available in case of COD orders, due to third party COD transactions.
- For prepaid Orders -
- Refund is credited directly to the source account (Net banking/UPI/Credit Card/Debit Card etc.)used by the customer at the time of purchase.
- In case of refund transaction failure due to invalid source account details, gift card for equivalent value shall be issued to the customer’s email ID.
In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 7 to 15 working days. Kindly note that there may be delays in refund as they're handled by the Bank.
Foreign Orders vs Indian Orders?
- Foreign orders No refund or replacement is available on Orders shipped outside India, due to high shipping & logistic costs involved. We ensure absolute compliance to quality before shipping on all such orders.
What are the delivery charges?
Rekhta Foundation incurs relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product's availability with the Seller
- The destination to which you want the order shipped to and location of the Seller
Are there any hidden costs (GST etc) on items sold by Rekhta Foundation?
There are NO hidden charges when you make a purchase on Rekhta Foundation. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
The availability of reliable courier partners in your location
At times Rekhta Foundation prefers not to ship to certain locations. This is entirely at their discretion.
I need to return an item; how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible the logistics team will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics partner, you can return the item through a third-party courier service. Return fees are borne by the Seller.
Meaning of different tags:
In Stock
For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'.
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
DISCOUNTS
We may offer discounts from time to time.
Please note that any discounts we do offer are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount to purchase, not both).
Discounts are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).
Unless we specify otherwise in our offer, discounts are available on full-priced goods only and aren’t available on purchases made using gift cards or store credit.
Discount percentages are a rounded-off numbers generated by automated systems, absolute chargeable prices may differ from mentioned percentages by up to +/- INR 1 to 10.
Discount offers are made in our absolute discretion and we reserve the right to revoke any discount offer at any time without notice.
Pre-order or Forthcoming
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Pre-order duration varies from item to item. Once known, release time and date is mentioned. (E.g. 5th May, August 3rd week)
Out of Stock
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
Imported
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Back in Stock Soon'. The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
Temporarily Unavailable
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
Permanently Discontinued
This product is no longer available because it is obsolete and/or its production has been discontinued
Out of Print
This product is not available because it is no longer being published and has been permanently discontinued
Contact@rekhtabooks.com for any grievances not addressed here.
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